Privacy Policy

This Privacy Policy ("Policy") is issued by LGW33 ("lgw33", "we", "us", "our") and applies to all personal data collected through the website located at lgw33.cam and any associated mobile-optimised interfaces, services, and communications (collectively, the "Platform").

LGW33 takes the privacy of its players seriously. This Policy sets out in a transparent and structured manner: the categories of personal data we collect, the purposes for which that data is processed, the legal basis upon which processing is conducted, how long data is retained, with whom data may be shared, and the rights available to you as a data subject.

By registering an account on lgw33 or otherwise providing personal data to us, you acknowledge that you have read and understood this Privacy Policy. Where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time by contacting us as set out in Section 16.

For the purposes of this Policy, the following terms have the meanings set out below:

• "Data Subject" — any identified or identifiable natural person whose personal data is processed by lgw33; in most cases, a registered Player.
• "Personal Data" — any information relating to an identified or identifiable natural person, including but not limited to name, email address, date of birth, financial information, and device identifiers.
• "Processing" — any operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" — the entity that determines the purposes and means of processing personal data; in this context, LGW33.
• "Data Processor" — a third party that processes personal data on behalf of lgw33 under a data processing agreement.
• "Consent" — freely given, specific, informed, and unambiguous indication of agreement to the processing of personal data.
• "KYC" — Know Your Customer; identity and address verification procedures required by our licensing framework.
• "AML" — Anti-Money Laundering; legal obligations requiring lgw33 to monitor and report certain financial activities.

LGW33 acts as the Data Controller in respect of all personal data collected through the Platform. We are responsible for determining the purposes for which your personal data is collected and the manner in which it is processed.

LGW33 operates under international online gaming licensing. Queries relating to data protection and privacy may be directed to our support team using the contact details provided in Section 16 of this Policy.

lgw33 collects personal data through multiple channels: directly from you at the time of registration and account use, automatically through your interaction with the Platform, and from third-party verification and payment service providers. The categories of data we collect are set out in the table below.

lgw33 processes your personal data for the following purposes:

• Account registration and management: To create, verify, and maintain your account and provide you with access to the Platform's features;
• Identity verification (KYC): To verify your identity and age (21+) in compliance with our licensing obligations and to prevent underage gambling;
• Transaction processing: To process deposits and withdrawals through your chosen payment methods, including Malaysian e-wallets (Touch 'n Go eWallet, Boost, GrabPay) and banking channels (DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect);
• Fraud and AML prevention: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, and other prohibited conduct;
• Customer support: To respond to your queries, resolve disputes, and maintain records of support interactions;
• Platform security: To monitor for suspicious activity, enforce our Terms and Conditions, and protect the integrity of the Platform;
• Responsible gambling: To apply responsible gambling tools such as deposit limits, loss limits, and self-exclusion requests, and to identify players who may require intervention;
• Platform improvement: To analyse usage patterns and improve the functionality, performance, and user experience of the Platform;
• Legal compliance: To comply with applicable laws, regulatory obligations, licensing requirements, and lawful requests from competent authorities;
• Marketing communications: To send promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications.

lgw33 processes personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to perform our obligations under the contract established when you register an account, including account management, transaction processing, and customer support;
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements, including KYC verification, AML monitoring, and age verification;
• Legitimate interests: Processing carried out in pursuit of lgw33's legitimate business interests, including fraud prevention, platform security, and product improvement, where those interests are not overridden by your rights and freedoms;
• Consent: Processing based on your explicit consent, including marketing communications and certain optional data collection activities. You may withdraw consent at any time without affecting the lawfulness of prior processing.

lgw33 does not sell, rent, or trade personal data to third parties for commercial purposes. Personal data is disclosed only in the following limited circumstances:

Personal and financial data is shared with certified payment processors who facilitate your deposit and withdrawal transactions. These include providers operating the Malaysian payment channels you use (Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank Online, and Hong Leong Connect). All such processors are contractually bound to process your data only for the specified transaction purposes and in compliance with applicable data protection standards.

Third-party KYC and identity verification service providers may process your identity documents and verification data on our behalf. These processors operate under strict data processing agreements and are not authorised to use your data for any other purpose.

lgw33 may disclose personal data to regulatory bodies, law enforcement agencies, or other governmental authorities where required to do so by law or under a legally binding order. We will notify affected players of such disclosures where legally permitted to do so.

lgw33's licensing framework may require the disclosure of certain player data — including identity and transaction records — to our licensing authority as part of regulatory audits or compliance reporting. All such disclosures are made under strict confidentiality obligations.

In the event of a merger, acquisition, restructuring, or sale of assets involving lgw33, personal data held by the Platform may be transferred to the acquiring entity as part of the transaction. Affected players will be notified in advance, and the acquiring entity will be required to honour the commitments in this Policy.

As lgw33 operates under international online gaming licensing, some personal data may be processed or stored on servers located outside of Malaysia. Where such transfers occur, lgw33 takes reasonable steps to ensure that equivalent levels of data protection apply, including through the use of standard contractual clauses or other appropriate transfer mechanisms with relevant data processors.

Players in Malaysia should be aware that data protection laws in other jurisdictions may differ from those applicable in Malaysia. By using lgw33, you acknowledge that your personal data may be transferred and processed outside Malaysia in accordance with this Policy.

lgw33 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licensing obligations. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your account plus a minimum of five (5) years following account closure, to meet AML and regulatory record-keeping requirements;
• Transaction records: Retained for a minimum of five (5) years following the transaction date, in line with financial record-keeping obligations;
• KYC documentation: Retained for the period required by our licensing framework (typically five (5) years from the date of collection or account closure, whichever is later);
• Customer support records: Retained for a period of three (3) years following resolution of the relevant support interaction;
• Marketing preference data: Retained until you withdraw consent or request removal, after which it is deleted within 30 days;
• Technical and usage data: Retained for up to twelve (12) months for platform security and analytical purposes, after which it is anonymised or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with our data lifecycle management procedures.

lgw33 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include, without limitation:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• Encryption of sensitive data at rest, including KYC documents and financial records;
• Two-factor authentication (2FA) available to all registered players;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security vulnerability assessments and penetration testing conducted by qualified third parties;
• Intrusion detection and monitoring systems applied to platform infrastructure;
• Documented incident response procedures for data breach management.

lgw33 uses cookies and similar tracking technologies to enable the operation of the Platform and to understand how players interact with it. The following categories of cookies are used:

lgw33 does not use third-party advertising cookies, cross-site tracking pixels, or any cookies that build individual behavioural profiles for commercial advertising purposes. You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may prevent full use of the Platform.

As a data subject, you hold the following rights in respect of your personal data held by lgw33. These rights may be exercised by contacting our support team as described in Section 16. We will respond to all verifiable data subject requests within thirty (30) days of receipt.

Please note that certain rights may be limited where processing is required to comply with a legal obligation (such as AML or KYC record-keeping) or where exercising a right would prejudice the rights of other parties. We will always inform you of the reason where a request cannot be fulfilled.

Parents and guardians who are concerned that a person under 21 may be accessing lgw33 are encouraged to contact our support team immediately via live chat. We will investigate and act promptly on all such reports.

The lgw33 Platform may contain references to third-party payment service providers and other services. While we take reasonable care in selecting service partners, lgw33 does not control the privacy practices of external entities and is not responsible for the data practices of any third-party service you access independently.

This Privacy Policy applies exclusively to personal data collected and processed by lgw33. We encourage you to review the privacy policies of any third-party services you interact with in connection with your lgw33 account.

lgw33 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, our data practices, or the services we provide. Where changes are material, we will notify registered Players via email or in-platform notification at least seven (7) days before the amended Policy takes effect.

The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Platform after the effective date of an amendment constitutes acceptance of the revised Policy. If you do not agree with the revised terms, you may request account closure prior to the effective date.

If you wish to exercise any of your data rights, have a question about this Privacy Policy, or wish to raise a concern about how your personal data is handled, please contact the lgw33 Data Protection team through the following channels:

• Live Chat: Available 24/7 directly on the Platform in English, Bahasa Melayu, and Mandarin. This is the fastest channel for data-related queries.
• Email: [email protected] — please mark your subject line "Data Privacy Request" for prioritised handling.

We will acknowledge all data rights requests within five (5) business days and aim to resolve them within thirty (30) calendar days. Where a request is complex or involves a high volume of data, we may extend the response period by a further thirty (30) days, in which case we will notify you accordingly.